THE DCS PLATFORM
The foundation both products share.
Under DCS-PIS and VoiceOS is one platform: a typed model of the business, intelligence that reasons over it, agents that act within permissions, memory that persists, governance that decides what runs, and integrations that connect it to the systems already in use.
Six pillars.
Business Context
DCS understands business entities, relationships and events.
Intelligence
Analytics, predictive models and AI reasoning over one graph.
Agents
AI systems that operate within defined permissions and workflows.
Memory
Persistent business context and history, isolated per organisation.
Governance
Controlled actions, permissions, approvals and an audit trail.
Integrations
Connection to the systems the business already runs.
Intelligence that shows its working.
Metrics
A metric is a saved definition over the business graph — numerator, denominator, filters, grain, window. One definition, org-wide. Every chart can show how it is computed.
Models
Churn (30/60/90 days), lifetime value, lead conversion, deal win, revenue forecast and anomaly detection. Each retrained on a schedule, monitored for drift, and reported with calibrated confidence.
Data Health
Predictions are withheld — with the reason shown — when completeness, freshness or consistency falls below threshold. A prediction on bad data is worse than none.
Causal discipline
Uplift models, experiments with held-out controls and off-policy evaluation. Until an experiment concludes, the word is “correlated”.
Built as an intelligence system, not a chatbot wrapper.
APIs
One versioned API, generated client, a permission on every route.
Integrations
Every connector implements one contract; every event it emits is declared in a catalogue.
Model infrastructure
A Model Gateway: application code makes no provider-specific call, and no model is asked to compute a business figure.
Data layer
Canonical entities and an event stream; row-level isolation enforced by the database.
AI / ML
Feature engineering from the graph; models with calibration, drift monitoring and promotion gates.
Agents
A runner, a tool registry, an autonomy engine and a governance layer between every proposal and every action.
Governance
Classification, grants, budgets, approvals, audit — and a kill switch that fails closed.
What every agent carries.
Each catalogued agent is defined by:
- Level 0
Read-only
Pull a report, summarise an account.
No approval
- Level 1
Low-risk automated
Log an activity, update a score, tag a record.
Runs, and is logged
- Level 2
Configurable
An internal notification, a draft campaign.
Your organisation decides
- Level 3
Financial or customer-facing
A discount, an outbound email.
Explicit approval, every time
- Level 4
Highly sensitive
Never automated, with or without approval.
Never automated
Six actions exist on no agent: reject a candidate, terminate, change compensation, promote, issue a refund, alter a contract.
The approval queue
A queued action shows the proposing agent, the action and its parameters, expected impact, confidence, evidence, cost — and the reason approval is required. The approver may approve, modify or reject; a modification is recorded and feeds learning.
Behavioural monitoring
Permission checks catch an agent doing something forbidden. Behavioural monitoring catches an agent doing something permitted but unusual — and throttles it to suggestions until a person releases it.
Trust you can inspect.
Isolation
Each organisation’s rows are separated by row-level security — verified continuously as a non-privileged database role, because the policies mean nothing to a superuser.
Access
A named permission on every route. Roles. Multi-factor authentication. Sessions revoked immediately on logout, password change or MFA enrolment.
Audit
An append-only audit log, retained seven years, that outlives the workspace it describes.
Data protection
TLS in transit. Integration secrets encrypted at rest. Backups encrypted and verified. Erasure and export of personal data on request.
Supply chain
Dependency, container and secret scanning fail the build.
Not yet: SOC 2, ISO 27001, a third-party penetration test. We say so here because a reviewer will ask, and the full posture — including open items — is available to any prospect’s security team.
Connects to what you already run.
CRM
- HubSpot
- Salesforce
- Zoho CRM
Commerce & payments
- Shopify
- Razorpay
Finance & HR
- Zoho Books
- RazorpayX
- Keka
Communication
- Slack
- Exotel
- Email (SMTP)
Advertising
- Meta Ads
- Google Ads
- LinkedIn Ads
Generic
- REST / webhook
- ERP (REST)
- Inventory (REST)
Language models are reached through a gateway, not called directly. The provider can change; the product does not.